2008-09-08 - Innovative Remote Service solution wins gold value chain award at the M2M* United Conference
ABB Robotics was commended at the M2M United Conference in Chicago for its Remote Service solution; which delivers new benefits to customer.
Reid Jajko and Dominique Blanc accepted the gold Value Chain award at the M2M United Conference in Chicago on June 25, 2008 for ABB’s innovative Remote Service solution.
The value chain award honors successful corporate adopters of M2M (Machine–to-Machine) technology and highlights the process of combining multiple technologies to deliver high quality services to customers. ABB Robotics won in the category of Smart Services.
The Remote Service system monitors a robot’s key diagnostic data and sends it remotely to an ABB service centre via wireless technology. The robot can automatically alert the on-call service engineer, who can then immediately access a detailed data error log and quickly identify the root cause of failure. At any time, from any location, robot users can verify robot status and access important maintenance information about the robot system by logging into the ABB “MyRobot” web pages.
Remote Service also allows ABB engineers to monitor and detect potential problems in the robot system and make suggestions for proactive maintenance; thus avoiding potential production stops and maximizing availability and total cost of ownership.
Statistics show that by using the system more than 60% of production stoppages can be avoided, resulting in significant time and cost savings.
The system also benefits the environment by reducing waste and eliminating the need to have ABB engineers travel to robot breakdowns.
* Machine to Machine